Insights
What are some best practices for using mobile deposit within my BrioDirect mobile app?
For best results, place the check against a dark colored yet well-lit surface. Position the camera directly above the check but slightly outside the 4 corners and the camera will automatically take the picture.
How do I make a mobile deposit?
Once you’ve logged into the BrioDirect Mobile App, simply click on the Deposit icon on the bottom menu bar. You will be asked to enter in the amount of the deposit, and then take a picture of the front and back of your check. It’s as easy as that!
Can I categorize transactions?
Yes! You have the ability to categorize and sub-categorize your transactions. Although we’ll provide you with a standard set of categories, you will also have the ability to create custom categories so that you can track and sort your transactions in the way that works best for you. Simply click on the transaction and then… Read more »
How much transaction history is available with Online and Mobile banking?
You will be able to see a minimum of 90 days of transaction history via online and mobile banking.
What is the difference between the Current balance and Available balance for my deposit accounts?
The current balance is the total amount of funds in your account. The available balance is the current balance less any outstanding holds or debits that have not yet been posted to your account.
What devices are supported for the BrioDirect Mobile App?
Android devices running Lollipop 5.0 and newer. iOS devices running iOS 11 or newer. iPadOS devices running 13.1 or newer.
What is multi-factor authentication?
It’s a feature that allows us to verify your identity in a more secure way via receiving a one-time passcode, answering security questions or receiving a phone call with a code.
Is my BrioDirect App secure?
Your accounts are protected from unauthorized access via multiple layers of protection including password requirements, face ID, One Time Password and security questions.
How do I change my personal Profile Information such as Name, Address?
Please call 877.369.BRIO for assistance with this request.
All deposit products are provided by Webster Bank, N.A. ("Webster Bank"), an insured FDIC institution. BrioDirect is a sub-brand of Webster Bank. Webster Bank operates under the trade name BrioDirect. This trade name is used by, and refers to, Webster Bank, a single FDIC-insured bank.
Accounts that are opened via www.briodirectbanking.com and marketed by BrioDirect are Webster Bank accounts. Deposits in these accounts are made with Webster Bank. For purposes of determining how much FDIC insurance is applicable to your accounts, you need to consider all accounts maintained with Webster Bank, N.A., such as CD, checking, savings, BrioDirect online accounts and cash held in health benefits accounts with HSA Bank.