Published on: June 6, 2024
By: Webster Bank

What if I forgot my Username or Password?

Click ‘Trouble logging in?’ in the Mobile Banking App and select the appropriate option. You will be asked to answer security questions and/or verify your email and other information in order to verify your identity.

All deposit products are provided by Santander Bank, N.A. ("Santander Bank"), an insured FDIC institution. BrioDirect is a sub-brand of Webster Bank, a division of Santander Bank, N.A. Webster Bank operates under the trade name BrioDirect. This trade name is used by, and refers to, Webster Bank, a division of Santander Bank, N.A. a single FDIC-insured bank.

Accounts that are opened via www.briodirectbanking.com and marketed by BrioDirect are Santander Bank accounts. Deposits in these accounts are made with Santander Bank. For purposes of determining how much FDIC insurance is applicable to your accounts, you need to consider all accounts maintained with Santander Bank, N.A., such as CD, checking, savings, BrioDirect online accounts and cash held in health benefits accounts with HSA Bank, a division of Santander Bank, N.A.

If you need assistance, please call 877.369.BRIO

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